Can the Lenovo Smart Frame play video?
It’s technically capable of supporting video. As a low hanging fruit, we’re working on enabling video playback from your cloud services, even though we anticipate this not to be a primary use case. We are eager to receive your feedback on what video use-case you expect on your Lenovo Smart Frame.
Last updated: June 22, 2020 08:47
Is there any type of digital voice assistant support?
That’s interesting. We will not support voice assistant built-in but are considering possibilities of “works with” type of integrations for post launch. Currently, we’re not set on the value of this versus other features in consideration for making the Smart Frame a more meaningful product in your home.
Last updated: June 22, 2020 08:47
Could someone use this as an external monitor?
No. The Lenovo Smart Frame is not a TV or a monitor, while it shares many of the core components, mainly a screen. We may consider adding casting as a later functionality if it’s proven to be something that’s highly desired by the community of users.
Last updated: June 22, 2020 08:47
What about my privacy?
We take privacy very seriously. Lenovo does not collect or permanently save your photo collections on any of its servers. We will access pictures from the cloud for purpose of rotating through them after you have granted the app access to do so during set up.
Last updated: June 22, 2020 08:47
Is the screen a touch screen?
No, the panel is not a touch panel. Since digital picture frames are naturally “low touch” in experience, the Lenovo Smart Frame will mainly be controlled through the app and gestures to make it more accessible.
Last updated: June 22, 2020 08:47
How do you add pictures to the Lenovo Smart Frame?
Log into your supported cloud-service account and select which individual image or albums to display, or choose to show an image on your local mobile device.
Last updated: June 22, 2020 08:47
Does it turns the screen off completely while in the dark?
Yes. The Lenovo Smart Frame is designed to feel as you would expect a regular frame to feel. If it’s pitch black, it is not visible.
Last updated: June 22, 2020 08:47
What kind of artwork will be selectable? Is it well-known art or random stock art?
At launch, we will have a large selection of stock art pieces that will be updated over time to keep art décor selection fresh.
Last updated: June 22, 2020 08:47
Why is Lenovo On Indiegogo?
We at Lenovo are dedicated to creating an amazing product for hr home that will bring you joy everytime you catch a glimpse. We are currently in pre-producttion stage and want to connect with a community of power users and enthusiasts to understand what will take this product from good to a must have in every home.
We’ve partnered with Indiegogo to bring this opportunity to people that want an early access to the future of cloud based photo sharing in the home
Last updated: June 22, 2020 08:47
Can I buy add-ons?
We are not currently offering add-ons through the survey, sorry.
Last updated: July 30, 2020 12:17
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.